Managed human team
For work that needs trained specialists and human judgement.
- Named delivery lead
- Agreed staffing and coverage
- Human QA and coaching
- Client visibility workspace
Scoped proposal Fees agreed before launch
Discuss this setupEngagement options
A team that fits the work.
A scope that makes sense.
Choose the operating model that suits your customers. We agree staffing, coverage, service targets and fees around your requirements—not an assumed unlimited service.
Agreed scopeNamed ownershipVisible delivery
A service plan / built around the workloadService model
Start with the operation.
Then size the team.
01Volume & complexity
02Channels & coverage
03People & automation
The resultA scoped proposal.
Clear inclusions. Agreed fees. Explicit ownership.
Illustrative workflow · agreed policies apply
Focused team + automation
For routine questions alongside people who own the exceptions.
- Agreed human staffing
- Published approved answers
- Explicit escalation rules
- Automation setup scoped separately
Scoped proposal Fees agreed before launch
Discuss this setupConnected customer operations
For daily support and operational Success activities under one delivery plan.
- Support queue ownership
- Onboarding and follow-up activities
- Due dates and completion evidence
- Shared delivery reviews
Scoped proposal Fees agreed before launch
Discuss this setupThese are engagement models, not self-serve software subscriptions. Final scope confirms included channels, coverage, dedicated or shared staffing, service targets, integration work and fees.
Compare what you are handing over
Choose the model.
Agree the details.
Every engagement includes explicit delivery ownership and agreed visibility.
| Delivery requirement | Human team | Team + automation | Support + Success |
|---|---|---|---|
| Primary focus | Human-led support handling | Routine answers + human exceptions | Daily support + Success activities |
| Named delivery lead | Included in scope | Included in scope | Included in scope |
| Operational visibility | Staffing, quality and service records | Service records + agreed AI activity | Service records + activity completion |
| Automation setup | Optional, separately scoped | Scoped and validated | Optional, separately scoped |
| Coverage & staffing | Agreed for your operation | Agreed for your operation | Agreed for your operation |
| Commercial model | Scoped proposal | Scoped proposal | Scoped proposal |
Practical answers
Know what you’re
handing over.
Clear expectations make a better service.
Why are there no fixed prices on this page?+
Your quote depends on volume, complexity, channels, coverage, staffing and any integration or automation work. We agree fees and inclusions before launch.
Is the platform a separate software subscription?+
The workspace supports your managed-service engagement. This page presents operating models rather than self-serve software subscriptions.
Is 24/7 coverage included?+
No. Coverage hours, weekends, overnight work and languages must be explicitly agreed in the scope.
Can we change staffing as the workload changes?+
Yes. Your delivery manager can review the new requirement with you. Changes to staffing, coverage or fees need an updated agreement.
A better way to hand over
Your customers get a team.
You get a clear view.
Tell us what you want to hand over. We’ll work through the team, coverage, handoffs and reporting with you.
- Understand your workload and current tools.
- Agree the scope, coverage and staffing model.
- Map the handover, reporting and next steps.
Start with your operation.
Share the essentials. We can work through the details together.
Prefer email? contact@va20four7.com