01
Attendance and active time
Check-in and check-out, hours actually worked, overtime, and system idle time — so "are they working?" stops being a question you have to ask anyone.
In development
Every staffing company says their people are quality assured. Almost none can show you.
Every staffing company says their people are quality assured. Almost none of them can show you. We are building the platform that does — across the assistants we supply and, optionally, the team you already have.
Not live yet. Join the list and we will bring you in as we roll it out.
What we are building
Six things you cannot see today.
Whether the work is handled by an assistant we supply, one of your own team, or an AI agent — the questions are the same. Is it getting done, is it any good, and what is it telling us about our customers?
02
KPI scorecards
A scorecard per agent against the measures that matter for their role, rather than a monthly summary written by the person being measured.
03
Automated QA
Conversations and completed work reviewed automatically against your standards, instead of a manager spot-checking a handful and hoping it is representative.
04
What your customers keep saying
AI summaries of the conversations your agents are handling: the questions that repeat, the complaints that cluster, the language customers actually use.
05
Sentiment over time
Whether customer sentiment is moving, on which topics, and which changes on your side moved it.
06
Product opportunities
The feature requests and unmet needs buried in support conversations, surfaced as a list your product team can act on instead of a transcript nobody reads.
Why this matters more than another dashboard
Your support conversations are the best product research you own, and you are throwing them away.
Assistants handling your inbox and your chat hear the same complaint fifty times before it reaches anyone who could fix it. The platform is built to turn that traffic into a list your product and operations teams can act on — not another transcript archive nobody opens.
01
Ours first, yours as an option
It will cover the assistants and specialists we supply from day one. Connecting your own in-house agents is on the roadmap, so you can compare like with like rather than running two systems.
02
People and automation, side by side
Because we staff and we build, the same measures apply to a person and to an AI agent doing similar work. That is the comparison nobody can make today.
03
Built with the people using it
We are shaping this with clients rather than guessing. If you have an opinion about what should be measured, early access is the point at which it can still change the product.
In development
Soon: see how your virtual agents are actually performing.
Not live yet. Join the list and we will bring you in as we roll it out. We will ask what you would want it to measure, and that answer will shape what gets built first.
Start a conversation
Want the people while you wait for the platform?
Most clients start with an assistant or a workflow and come onto the platform when it opens. Tell us what is taking time and we will start there.